Wellness area with slippers was enjoyable.

Both lovable and frustrating

The wellness area was a delightful surprise, complete with complimentary slippers, and the minibus service to the gondola made skiing a breeze! !

Limited breakfast options were disappointing, and the coffee quality definitely needs improvement, making morning meals less enjoyable.

Fantastic spa services made my stay enjoyable.

The carpet in our room looked unclean and old, which made the overall ambiance feel neglected. the hotel's location posed a challenge, as the parking was 200 meters away, making it inconvenient for us to unload our luggage. Although the reception staff was friendly, the language barrier with other employees who only spoke Bulgarian caused a lot of confusion during our stay.

The wellness area offered complimentary slippers and was very clean, providing a relaxing environment after a long day of skiing. The free shuttle service was timely, making it easy to access the gondola for senior guests like myself.

Improve breakfast variety and coffee quality.

During our family trip, we enjoyed our stay in the Twin Room with Relax Center Access. The wellness area was complimentary and came with slippers, which added a nice touch. The proximity to numerous traditional restaurants offered us plenty of options for local cuisine. The ski storage was spacious, which was perfect for our gear, and we appreciated the minibus service to the gondola lift, ensuring easy access to skiing each day.

Staff were pleasant and helpful. Free shuttle was always on time, but breakfast could improve.

Awesome spot for ski trips!

Spent 4 nights here with a group, and it was great! Rooms were spacious and had plenty of hot water. The breakfast was simple but filled us up. The bar area was cozy for chill time after skiing. Just wish the free bus to lifts ran a bit longer. All in all, would recommend this place!

The carpets throughout the hotel show age and certainly look unclean, which detracts from the overall feel of the place. the parking situation is less than ideal, located 200 meters away, making it cumbersome for those with luggage. The limited breakfast offerings leave much to be desired, especially the lack of fresh fruit and variety in hot items. Some rooms can get excessively warm at night, leading to uncomfortable sleep unless you leave the balcony door open. there were notable lift wait times—up to two hours. This could benefit from an adjustment in shuttle service timings that align better with guests' skiing schedules.

The Twin Room we stayed in was spacious with a comfortable setup. We appreciated the hot water, which was a blessing after skiing. The daily cleaning kept everything tidy, and the free spa access was a nice touch. But it felt a bit dated and could use some modernization. I wish the beds were a bit more comfortable. a pretty decent option for a ski trip.

This place suits me perfectly! Great amenities like free wi-fi, ski storage, 24-hour reception, and a cozy bar area. On my first stay, the staff helped me with printing tickets, which I really appreciated. Highly recommend enjoying the spa services.